BOX OFFICE INFORMATION:

The Box Office accepts Visa, Mastercard, American Express, Discover, and cash for advance and day-of-show purchases. Tickets purchased by credit card may only be purchased by the actual credit card holder. Valid I.D. will be required.

Tickets for all Events are sold at the Box Office, over the internet at www.santaanastarcenter.com, or charge by phone at 1-888-694-4849.

On most events, Groups of 10 or more will receive a discount on seats. Please contact the Group Sales Manager at 505-891-7337 for more details.

The Will Call window handles all last-minute internet and phone sales, media, sponsors, VIP's and all complimentary tickets. Will Call tickets will be released only to the person whose name appears on the ticket envelope, unless prior arrangements are made. Customers may also leave tickets at the Will Call window; however Santa Ana Star Center is not responsible for unclaimed tickets. Valid I.D. is required to pick up all tickets and passes. Santa Ana Star Center personnel does not control, give out or sell backstage or meet & greet passes for any event.

Lost Tickets:
If tickets are lost, stolen or not received in the mail, please contact the original point of purchase to inform them of the loss. The Box Office will do its best to replace the tickets, but re-issuance of a lost or stolen ticket IS NOT guaranteed. Lost tickets are similar to lost cash. Once gone, it's difficult to replace. If the original ticket purchase can be verified, the box office WILL replace the ticket with a pass that will only be available at Will Call on the day of the event for the original purchaser only. Valid I.D. will be required.

Refund / Exchange Policy:
There are no refunds or exchanges for tickets purchased for any event. Scalping or selling tickets at or near the Santa Ana Star Center is prohibited and will not be allowed.

If an Event is cancelled or re-scheduled, refunds will be available at the point-of-purchase only by method of payment. For re-scheduled events, the original ticket sold will be honored at the new date. No exchange is required. On cancelled events, refunds are available up until the original event date.–