Comcast-Spectacor, the Philadelphia-based sports and entertainment firm, has adopted a customer service philosophy and catch phrase to be used with all of its teams, facilities and entities. Whenever you encounter a Comcast-Spectacor employee they will greet you with "How you doin'?" and a big smile. It's all part of the company's HYD Customer Service Initiative.
It's all about giving our customers the ultimate sports and entertainment experience. It's also a way of measuring how we are performing as a company," added Santa Ana Star Center GM, Shane Cadwell.
"Every one of our customers are our Most Valuable Players in our business," added Cadwell. "We will do whatever it takes to make our guests have the best possible experience each and every time they come to our facility or come in contact with our employees."
Comcast-Spectacor's customer service philosophy encourages all of its employees to engage in conversation with customers to not only assist them and make their experience more enjoyable, but for the company to gauge its performance.
Comcast-Spectacor will reward its employees who excel in this customer service initiative with prizes and recognition. This recognition of employee excellence can come from both customers and fellow employees.
Fans are encouraged to participate in the customer service initiative by awarding HYD cards to an employee who clearly exemplifies the service philosophy. HYD cards can be picked up at Guest Services on the main concourse behind Section 101. Fans can also nominate an employee for the HYD MVP award by clicking the link at the top of the page and submitting the nomination.
Top 10 Customer Service Principles
- Customer First
- Golden Rule
- Think "YES"
- Be Professional
- 24-Hour Rule
- Everybody Sells
- Do It Now